BlockMatrix
Pricing

Simple, transparent pricing

Choose the plan that fits your needs. Scale as you grow. Every plan includes guardrails, audit trails, and human handover.

Starter

$249/month

400 minutes included

  • Human-like conversations
  • 24/7 service
  • Essential reporting dashboard
  • Email support

Growth

$550/month

1000 minutes included

  • All Starter features
  • Enhanced analytics
  • Priority support
Popular

Scale

$2500/month

2000 minutes included

  • All Growth features
  • AI-driven SMS/Text (2M tokens)
  • AI outbound dialer
  • Cold-call campaigns (1k contacts)

Enterprise

Custom Pricing
  • Tailor-made solution
  • Dedicated support
  • Unlimited analytics
Pricing model

What is included versus pass through costs

We believe in transparent pricing. Here is exactly what your subscription covers and what is billed at cost from third party providers.

Included in your plan

  • Platform access and all core features
  • AI reasoning and decision engine
  • Guardrails, approvals, and governance controls
  • Dashboards, reports, and analytics
  • Audit trails and activity logs
  • Integrations and connector setup
  • Email sending infrastructure
  • Support per your plan tier

Pass through at cost

  • SMS message delivery fees
  • Voice call minutes
  • WhatsApp message fees
  • Premium bank feed connections (select providers)
  • Third party data enrichment lookups

All pass through costs are billed at the provider rate with zero markup. Usage is itemized clearly on every invoice.

Partner? Get volume pricing.

If you manage multiple client workspaces, you qualify for volume discounts that scale with your portfolio. Our partner team will build a custom pricing plan that fits your practice.

Learn more
FAQ

Frequently asked questions

Everything you need to know about pricing, billing, and plan changes.

Minutes refer to AI-powered conversation time across all channels including voice calls, SMS, and email interactions. Each plan includes a set number of minutes per month. If you exceed your included minutes, additional usage is billed at a competitive per-minute rate.

When you upgrade your plan, billing begins at the start of your next billing cycle. You are charged monthly and can cancel at any time. If you upgrade mid cycle, we prorate the remaining days so you only pay for what you use.

Absolutely. You can upgrade or downgrade your plan at any time from the billing settings in your dashboard. Upgrades take effect immediately and downgrades take effect at the end of your current billing period. No penalties, no lock in contracts.

The Enterprise plan is fully customizable to your business needs. It includes a tailor-made solution with dedicated support, unlimited analytics, custom integrations, SLA guarantees, and volume-based pricing. Contact our sales team to design a plan that fits your organization.

Yes. If you manage multiple client workspaces through our partner program, you qualify for volume discounts that scale with the number of active workspaces. Visit the partner page or contact our team to learn more about partner pricing and white label options.

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